Yelp & Google Review Response Specialist + Customer Follow-Up

Job Description:

LevelUp Insulation, a home service company in the Denver/Colorado area, is looking for a proactive and customer-focused professional to manage online reviews and handle customer follow-ups. This role is crucial in maintaining our reputation, addressing customer concerns, and converting leads into booked appointments.

Responsibilities:

? Respond to Yelp & Google reviews within 10 minutes (both positive and negative) with personalized, professional responses?no generic templates.

? Engage with negative reviews to resolve issues and encourage customers to update their ratings when possible.

? Call back dissatisfied customers to discuss their concerns and schedule follow-up appointments if needed.

? Reach out to new leads immediately after they submit an inquiry to schedule service appointments.

? Maintain a friendly, professional, and solution-oriented approach in all interactions.

Requirements:

? Strong writing and communication skills.

? Proficiency in English (both written and spoken) to ensure clear and professional communication.

? Comfortable speaking on the phone to follow up with customers and leads.

? Experience in customer service, reputation management, or sales, preferred.

? Ability to handle sensitive situations with professionalism and empathy.

? Familiarity with Yelp, Google My Business, and local search ranking factors is a plus.

Why Join Us?

This role is a key part of our customer service and marketing strategy. Your work will help us strengthen our brand, improve customer satisfaction, and increase conversions. If you?re great at turning feedback into opportunities and enjoy engaging with customers, we?d love to hear from you!