Trainer - Customer Education

Visier is the leader in people analytics and we believe in a 'people-first' approach to business strategy. Our innovative technology transforms the way that organisations make decisions, allowing them to elevate their employees and drive better business outcomes. Embarking on an exciting new chapter in our growth story, we are looking for talented individuals who can help both Visier and our customers grow, evolve and win!
Visier University is dedicated to creating best-in-class learning experiences for our customers. Our trainers make it easy for customers to realize the full value of our solutions, fostering strong customer relationships, ultimately, driving customer adoption, retention and renewal. As a result, this role is high-impact and ties directly to our top-line objectives and priorities.
To best support our customers across various locations, we prefer to hire this role remotely within Canada, ideally in the Eastern or Atlantic time zones.
What you'll be doing...
? Delivering data centric instructor-led training to customers via virtual and in person classrooms
? Enabling customers to train their own users through effective execution of a Train the Trainer program
? Working with customers and colleagues to ensure training experiences are supporting defined learning objectives
? Evaluating and collecting feedback from customers/learners on curriculum, activities, learning environments, and impact
? Developing delivery strategies that maximize engagement, retention, and adoption
? Managing and maintaining customer sandbox environments for use before, during and after training sessions
? Incorporating change management practices into training strategies, where applicable
? Supporting and reviewing content creation across both eLearning and ILT catalogs
? Maintaining an in-depth technical knowledge of all Visier products
? Providing ongoing feedback and insight to maximize training impact, platforms, and resources
? Supporting special projects as needed
What you'll bring to the table...
? Qualifications in Education, adult learning, facilitation/training, coaching, instructional design, or an equivalent combination of experience and professional certifications
? An experienced facilitator/training, you've delivered technical training to external audiences or customers
? Experience with technical products and/or subject matter, understanding of coding language(s) and/or databases a plus
? A confident creator, you've built ILT courses that deliver technical concepts to audiences of varying technical knowledge
? Exposure to or demonstrated skills in credential programs a plus
? Experience working in technology or SaaS industry is preferred
Most importantly, you share our values...
? You roll up your sleeves
? You make it easy
? You are proud
? You never stop learning
? You play to win
The base pay range for this position, US Remote is $95k - 120kk / year + bonus
The compensation offered will be determined by factors such as relevant qualifications, experience, knowledge and skills. Many of our positions are eligible for additional types of compensation (e.g., commission plans, bonus, etc.) which our Talent Acquisition team will share with you if you interview for the role.
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