Remote Online chat specialist

Employer Industry: Customer Service Solutions

Why Consider This Job Opportunity...
? Opportunity for remote work, allowing flexibility to work from home
? Supportive and collaborative work environment
? Chance to build relationships with customers and enhance their experience
? Consistent achievement of established performance standards
? Administrative support experience within a customer service team

What To Expect (Job Responsibilities)
? Answer incoming customer live chats regarding website navigation issues and service questions
? Evaluate customer interactions and escalate issues to the Online Chat Manager as necessary
? Build relationships with new customers to understand and meet their needs
? Respond accurately and concisely to customer inquiries and requests
? Provide administrative support to the customer service team and assist with overflow work as needed

What Is Required (Qualifications)
? High school diploma or equivalent
? Experience in customer service
? Strong telephone etiquette
? Familiarity with CRM tools
? Excellent communication skills

How To Stand Out (Preferred Qualifications)
? Ability to manage multiple tasks simultaneously
? Capability to adapt to different personalities

#CustomerService #RemoteWork #CareerOpportunity #CommunicationSkills #SupportiveEnvironment

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