Remote Chat Support Specialist - Part Time

Aetna, a CVS Health company, is looking for dedicated and professional individuals to join our team as Remote Chat Support Specialists.
About the Role
As a Remote Chat Support Specialist, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and delivering top-notch support through live chat. This role is perfect for someone who thrives in a fast-paced, virtual environment and values meaningful interactions.
Key Responsibilities

Respond promptly and professionally to customer inquiries via live chat.
Provide accurate information about Aetna products, services, and policies.
Troubleshoot and resolve customer concerns effectively and efficiently.
Document and track interactions, ensuring high-quality service standards are maintained.
Collaborate with team members and escalate complex issues when necessary.

Requirements

Experience: At least 1 year of customer service experience, preferably in a remote or chat support role.
Skills: Strong written communication skills, attention to detail, and problem-solving abilities.
Tech Savvy: Comfortable with navigating multiple software applications and chat platforms.
Work Environment: Reliable high-speed internet and a quiet, distraction-free workspace.
Education: High school diploma or equivalent (college coursework or degree is a plus).

Benefits of Joining Aetna

Flexible part-time hours tailored to your schedule.
Competitive hourly pay.
Work-from-home convenience.
Opportunities for growth within a leading healthcare organization.

How to Apply
If you?re ready to make a difference in the lives of Aetna customers while enjoying the benefits of remote work, apply today!