Live Chat Representative
Job Description: As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.
Key Responsibilities: ? Engage with customers through live chat to promptly address questions, concerns, and issues. ? Resolve customer inquiries by providing accurate information about products, services, or account details. ? Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed. ? Track and document customer interactions, updates, and resolutions in the company?s CRM or ticketing system. ? Collaborate with other customer support teams to improve the overall customer experience. ? Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience. ? Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.
Requirements: ? Strong written communication skills with excellent grammar and spelling. ? Problem-solving abilities and comfort with troubleshooting. ? Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously. ? Experience in customer service or a similar support role is preferred. ? Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.
Job Type: Full-time / Part-time / Remote
Similar Remote Jobs
Live Chat Representative
Posted on: 19-11-2024 06:06
Customer Support Agent
Posted on: 19-11-2024 06:06
Business Services Trainee
Posted on: 19-11-2024 06:06
Customer Service/Sales Representative
Posted on: 19-11-2024 06:06
Data entry specialist
Posted on: 19-11-2024 06:06
Customer Service Advisor
Posted on: 19-11-2024 06:06
Customer Service Associate
Posted on: 19-11-2024 06:06
Completing Online Offers
Posted on: 19-11-2024 06:06
Data Entry Specialist
Posted on: 19-11-2024 06:06
Call Center Assistant
Posted on: 19-11-2024 06:06
Experienced Customer Service Agent (CET hours) - ON RETAINER
Posted on: 20-01-2025 06:21
Southwest Airlines Remote Jobs Tampa Fl $26/Hour
Posted on: 02-01-2025 03:58
Remote Customer Chat Support ? $19-$23/hr | $25-$35/hr | Part-Time Work
Posted on: 26-08-2024 00:00
Mail Processing Operator
Posted on: 18-12-2024 18:22
Entry-Level AI Data Rater - English (US)
Posted on: 16-07-2024 18:46
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Posted on: 27-02-2025 00:00
Part Time Remote Walmart Data Entry Job - WFH JOB
Posted on: 02-08-2024 17:48
American Express Data Entry Remote Jobs ? Entry Level
Posted on: 22-08-2024 00:00
Call Center Agent (Remote)
Posted on: 16-07-2024 18:51
Netflix Data Entry Online Jobs ? Netflix Customer Support Remote Jobs USA $20 Hour ? MySmartPros
Posted on: 31-01-2025 10:02