Intake Specialist - Overnight Hours

Overview

As a Legal Intake Specialist, you will be a primary point of contact for potential clients seeking legal assistance. Your primary responsibility will be to gather essential information efficiently and empathetically from prospective clients, ensuring their needs and concerns are addressed promptly and with utmost care.

Resposibilities
? Conduct initial client interviews over the phone, collecting relevant details about their case concerns, case-related data, and personal information.
? Demonstrate empathy and understanding while building rapport with potential clients, ensuring they feel comfortable sharing sensitive information.
? Evaluate the urgency and seriousness of each inquiry, prioritizing cases that require immediate attention.
? Collaborate with attorneys and other team members to analyze and summarize case information for review.
? Maintain accurate and organized records of client interactions and case details in the firm's case management system.
? Assist in scheduling appointments and consultations between clients and attorneys.
? Conduct follow-up calls to clients to gather additional information or answer any questions.
? Provide clients with basic information about legal procedures and the firm's services.
? Maintain high professionalism, confidentiality, and integrity throughout all interactions with clients and colleagues.
? Perform other duties as assigned by management

Skills
? An ability to communicate effectively and demonstrate empathy and patience with various individuals and personalities.
? Able to work independently and as part of a team to prioritize and complete tasks in a timely manner.
? Strong organizational skills and scrupulous attention to detail.
? Ability to manage time, solve problems, and multi-task in a fast-paced environment.
? Proficiency in using case management software, Microsoft Suite, and other relevant tools.
? A passion for providing exceptional client experiences and ensuring client satisfaction.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Life insurance
? Paid time off
? Vision insurance

Schedule:
? 8 hour shift
? Monday to Friday
? Overnight shift

Education:
? High school or equivalent (Required)

Experience:
? Intake Specialist/Customer service: 3 years (Required)

Language:
? Spanish (Required)

Work Location: Remote

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