Customer Service Representative - Phone Agent (100% remote)

Employer Industry: Financial Technology

Why Consider This Job Opportunity...
? 100% remote position with provided work-from-home equipment
? Opportunity for immediate consideration with a start date of 9/23/2024
? Comprehensive training program with a structured schedule to ensure success
? Supportive team environment focused on customer satisfaction
? Flexible work shifts available, including weekends
? Strong potential for career growth within a rapidly expanding company

What To Expect (Job Responsibilities)
? Provide exceptional customer support by handling inquiries and resolving issues
? Gather and assess customer information to fulfill their needs effectively
? Educate customers on solutions to ensure concerns are addressed on the initial call
? Navigate multiple systems and computer screens while engaging with customers over the phone
? Maintain a high level of professionalism and urgency in a fast-paced environment

What Is Required (Qualifications)
? Minimum of 2 years of experience in a call center or help desk capacity
? Proficiency in customer service software and applications, including Microsoft Office/Teams
? Strong decision-making and analytical abilities
? High school diploma, GED, or equivalent required
? Ability to work independently and collaboratively within a team

How To Stand Out (Preferred Qualifications)
? Financial service experience strongly preferred
? Bilingual in English and Spanish is highly preferred
? Open-minded and adaptable with a willingness to learn new skills

#FinancialTechnology #CustomerService #RemoteWork #CareerGrowth #TrainingProvided

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