Bilingual Call Center Representative (English & Spanish) for Tax Relief Company

Remote call center is looking to hire an English/Spanish bilingual call center representative that will follow a script to assist callers with tax issues. This is a remote position so you must have good quality internet. You will be developing a personal relationship with our callers so you must have strong people skills. Primary Duties and Responsibilities: ? Acts as a facilitator between referral sources and our fulfillment providers regarding IRS tax debt and other financial or tax related services ? Consistently gains customer commitment throughout the referral process ? Develops and maintains positive relationships with key referral sources ? Act as a liaison between service providers and the customer ? Draft communications to prospective customers (text) ? Accurately refer clients to the appropriate provider organization ? Maintains thorough understanding of competitors' strengths and weaknesses and USPs of our partners Job Qualifications and Requirements: ? Fluent in both English and Spanish ? A minimum of 2 years' proven sales experience preferred ? Preferred experience in customer service, call centers, sales ? Experience in developing text and all strategies ? Excellent speaking, written, and verbal communication skills. ? Ability to establish and develop relationships with leads ? Ability to clearly communicate with customers through phone call and email ? Results driven - documented success in exceeding goals or objectives. ? High School Diploma required ? Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled ? Job Type: part time (full time available after trial period) Schedule: ? Monday to Friday ? Working Remotely