Experienced Full Stack Customer Care Agent – Providing Exceptional Support for blithequark's Online Retail Operations

Join the Team at blithequark: Where Customer Experience Meets Innovation blithequark is revolutionizing the online retail landscape in the lighting industry, and we're on the hunt for talented Customer Care Agents to join our dynamic team in Selinsgrove, Pennsylvania. As a leader in customer satisfaction, we're committed to delivering exceptional experiences that leave a lasting impression. If you're a motivated, team-oriented individual with a passion for providing top-notch support, we want to hear from you! About blithequark: Our Culture and Values At blithequark, we pride ourselves on being different from the competition. We strive to "wow" everyone we interact with, whether it's through our products, services, or customer support. Our office is a vibrant, team-oriented environment where we work hard, have fun, and prioritize growth and development. We're a rapidly growing company that values flexibility, creativity, and a willingness to learn and adapt. Our Achievements and Recognition We're proud to have been ranked as a top 5 place to work in Pennsylvania in 2021, and Newsweek magazine has recognized blithequark for providing the best customer service in the country. Our commitment to excellence has earned us a reputation as a leader in the industry, and we're excited to share our success with a talented team of Customer Care Agents. Job Summary and Responsibilities As a Customer Care Agent at blithequark, you'll be the face of our company, interacting with customers over the phone, on live chat, and through email. Your goal will be to provide exceptional support, resolve issues efficiently, and create raving fans for our brand. Here are some key responsibilities: Respond to customer inquiries via phone, live chat, and email in a timely and professional manner Resolve customer complaints and issues efficiently, escalating complex problems to senior support agents as needed Provide product information, recommendations, and solutions to customers Process customer orders, returns, and exchanges accurately and efficiently Collaborate with internal teams to improve customer experience and resolve issues Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers Contribute to the development of new processes and procedures to enhance customer experience Requirements and Qualifications To succeed as a Customer Care Agent at blithequark, you'll need: Essential Qualifications: High school diploma or equivalent required; associate's or bachelor's degree preferred 1-2 years of customer service experience, preferably in a call center or online retail environment Excellent communication, problem-solving, and interpersonal skills Ability to work in a fast-paced, dynamic environment with multiple priorities Strong attention to detail and organizational skills Proficiency in Microsoft Office and ability to learn new software applications Preferred Qualifications: Previous experience in the lighting industry or a related field Knowledge of customer service software and technology Experience with live chat and email support Certification in customer service or a related field Skills and Competencies To excel in this role, you'll need to possess: Strong analytical and problem-solving skills Excellent communication and interpersonal skills Ability to work independently and as part of a team Flexibility and adaptability in a rapidly changing environment Creativity and willingness to think outside the box Strong attention to detail and organizational skills Career Growth Opportunities and Learning Benefits At blithequark, we're committed to the growth and development of our team members. As a Customer Care Agent, you'll have opportunities to: Advance to senior support roles or leadership positions Develop new skills through training and mentorship programs Participate in cross-functional teams to improve processes and procedures Contribute to the development of new products and services Work Environment and Company Culture Our office in Selinsgrove, Pennsylvania, is a vibrant and dynamic environment that prioritizes teamwork, collaboration, and fun. We offer: Flexible full-time schedules during customer service hours (8 am - 6 pm, Monday - Friday) Competitive compensation and benefits package, including: $16.00/hr starting wage with a $1/hour increase after 60-day provisional period Quarterly bonuses and commissions on product sales Opportunities for growth and development A positive and supportive work environment Why Join blithequark? If you're passionate about delivering exceptional customer experiences and want to join a dynamic team that's revolutionizing the online retail industry, we want to hear from you! At blithequark, we offer: A chance to make a real impact on customer satisfaction and loyalty Opportunities for growth and development in a rapidly growing company A positive and supportive work environment that prioritizes teamwork and collaboration Competitive compensation and benefits package Don't miss this opportunity to join our team and become a part of blithequark's success story. Apply now to start your journey as a Customer Care Agent and help us deliver exceptional experiences to our customers! Apply for this job