Talent Acquisition Technical Support Specialist

Employer Industry: Human Resources Technology Why consider this job opportunity: - Opportunity for career advancement and growth within the organization - Develop and enhance technical skills in recruitment technology and analytics - Collaborative work environment with a focus on user training and support - Engage with innovative HR technology solutions like Phenom People and Workday - Contribute to improving recruitment processes and user experience What to Expect (Job Responsibilities): - Serve as the primary point of contact for troubleshooting and supporting users of Phenom People - Manage ticketing systems and liaise with HRIS for timely issue resolution - Develop user guides and conduct training sessions to ensure effective system usage - Monitor system performance and conduct routine health checks to maintain functionality - Analyze recruitment data and generate reports for strategic decision-making What is Required (Qualifications): - Associate or bachelor's degree in information systems, Human Resources, Business Administration, or a related field or equivalent work experience - 2+ years of experience supporting Talent Acquisition teams in a tech stack environment, with advanced expertise in Phenom People - Familiarity with system integrations, implementation processes, and troubleshooting practices - Knowledge of ticketing systems, specifically Workday Help - Hands-on experience with Phenom People platform; Workday ATS experience preferred How to Stand Out (Preferred Qualifications): - Experience in managing vendor relationships and participating in system enhancement projects - Understanding of HR processes, particularly in recruiting and candidate management workflows - Ability to identify opportunities for system improvements based on user feedback #HumanResources #TalentAcquisition #RecruitmentTechnology #CareerGrowth #DataAnalytics "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."