Preregistration Representative
About the position Responsibilities • Perform pre-registration at a minimum of 1 day prior to date of service for all in scope services • Review patient insurance and benefits to explain, quote and collect estimated patient cost share • Contact patient via phone to confirm or obtain missing demographic information • Receive inbound calls to confirm or obtain missing demographic information • Complete Medicare Secondary Payor Questionnaire as applicable • Utilize appropriate escalation processes to the facilities • Utilize provided guides to efficiently and appropriately quote policies, answer inquiries and direct patients • Ensure appropriate documentation is entered in standard format on the patient record • Meets/exceeds performance expectations and completes work within the required timeframes • Implements and follows system downtime procedures when necessary • Practice and adhere to the 'Code of Conduct' philosophy and 'Mission and Value Statement' • Adhere to all department policies, processes, and procedures • Other duties as assigned including assistance with other call center lines of business based on need Requirements • High school diploma or GED preferred • One year of related experience preferred Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans • Free counseling services and resources for emotional, physical and financial wellbeing • 401(k) Plan with a 100% match on 3% to 9% of pay • Employee Stock Purchase Plan with 10% off HCA Healthcare stock • Family support through fertility and family building benefits with Progyny and adoption assistance • Referral services for child, elder and pet care, home and auto repair, event planning and more • Consumer discounts through Abenity and Consumer Discounts • Retirement readiness, rollover assistance services and preferred banking partnerships • Education assistance (tuition, student loan, certification support, dependent scholarships) • Colleague recognition program • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income