Lead Scheduler (Remote - Select States Only)

Location: Remote - Only hiring in Vermont, Maine, New Hampshire, Colorado, New Jersey, Virginia, Louisiana, New York, North Carolina, Pennsylvania, and Ohio Employment Type: Full-Time, Non-Exempt Schedule: Monday to Friday, 8 AM - 5 PM (Rotating On-Call Evenings/Weekends) Equipment Provided: Computer and headset (Reliable internet connection with backup required) About Us: At Hands at Home Care Services we believe in providing exceptional care to clients while supporting our caregivers with efficient, compassionate scheduling. As a Lead Scheduler, you will play a key role in ensuring that client needs are met, schedules are covered, and communication remains consistent and solution-focused. Our lead scheduler will manage at minimum, 2000 client hours weekly. Why Join Us? • Remote Work: Enjoy the flexibility of working from home in select states. • Impactful Role: Make a difference by ensuring seamless care delivery for clients. • Supportive Team: Collaborate with a dynamic team that values problem-solving and proactive communication. • On-Call Compensation: Receive a monthly phone stipend for on-call responsibilities. Key Responsibilities: Scheduling & Coverage • Create and maintain caregiver schedules in AxisCare, ensuring every shift is covered with minimal disruption. • Proactively fill shifts using backup caregivers and alternate schedules to avoid cancellations. • Match caregivers to clients based on care needs, client preferences, and consistency. Care Plans & Documentation • Review client care plans to remain knowledgeable about the client's needs. • Monitor caregiver shift notes, ADL completion, and overall compliance. • Report non-compliance issues to the Field Staff Manager and maintain accurate records. Client & Staff Communication • Serve as the primary contact for clients and caregivers, ensuring clear and compassionate communication about schedule changes. • Follow up with clients to confirm satisfaction and address any concerns. • Act as a caregiver advocate, ensuring their needs and concerns are addressed promptly. • Receive and make phone calls, receive and send email and messages to staff and clients. On-Call Responsibilities: • Participate in a rotating on-call schedule, covering evenings and weekends. • Respond to urgent scheduling issues, caregiver call-offs, and emergencies. • Communicate effectively with clients and caregivers, documenting all after-hours incidents. Continuous Improvement: • Identify opportunities for scheduling efficiency and workflow optimization. Qualifications: • Education: High school diploma or equivalent required. • Experience: • 1+ years of scheduling, coordination, or administrative support, preferably in healthcare or home care. • Experience using scheduling platforms like AxisCare is a plus. • Skills: • Excellent communication and customer service abilities. • Strong time management and organizational skills. • Ability to remain calm under pressure and resolve issues quickly. • Proficiency in Google Workspace (Docs, Sheets, Calendar, Gmail). • Understanding of HIPAA compliance and home care standards. How to Apply: If you're a detail-oriented problem solver who thrives in a fast-paced, client-focused environment, we want to hear from you. Apply today and help us provide the best possible care experience for our clients and caregivers. Apply tot his job Apply tot his job