Customer Care Advocate

Remote, USA Full-time Posted 2025-07-01

Description:
? Customer Care Advocates will process routine and complex inquiries to provide high-quality service to internal and external customers.
? Handles inquiries involving group life, disability, and absence including claims, medical underwriting, and continuation of coverage.
? Interacts with internal/external business partners, including insureds and claimants.
? Meets established departmental quality, service, phone metric, and productivity objectives.
? Prepares documents, communications and other materials using established formats and standard software.
? Resolves standard and complex inquiries and problem, escalating as needed.
? Follows procedures to ensure adherence to the company's risk and compliance policies.
? Provides feedback and recommendations to the team to improve the quality of customer care.
? Performing other duties as assigned.

Requirements: ? Proficiency with windows-based software applications and MS Office Suite products including Excel, PowerPoint... and Word. ? 6 or more months of contact center or customer service experience or an equivalent combination of education and experience ? Detail oriented with the ability to mentally and tactically handle or resolve issues ? Data Entry ? Ability to operate and navigate multiple operating systems while speaking, actively listening and processing what is being discussed is a plus

Benefits:
? 2024 Employee Benefits
? Equipment Provided

Apply Job!

Apply for the Job

Customer Care Advocate

Similar Remote Jobs

Customer Care Advocate

Telecommute Sales Specialist

Remote Chat Support

Front Desk Agent

Customer support remote

Customer Service/Sales Agent

Reliable Caregiver IMMEDIATELY

Remote Freelance Writer

Relief Account Manager

SALES FLOOR ASSOCIATE

Department Assistant, Talent Acquisition

CS Agent - Email/Chat/Phone Support

Administrative Data Entry (Work at home) Entry Level

Senior Enterprise Data Analyst, F-35 JPO (Hybrid Telework)

Entry Level Remote Sales (No experience in sales needed. Will train)

Customer Service Representative

Work Remotely | Online Income Opportunity | Part-time or Full-Time

Manager of Technical Support

Entry Level Diesel Technicians / Mechanics - Nationwide

Director-Compliance: Audit & Regulatory Engagement, Compliance Risk Management