Customer Service Representative

Remote, USA Full-time Posted 2025-06-30

Here?s a list of common duties and responsibilities for a Customer Care Representative:
1. Communication with Customers:
? Respond to customer inquiries via phone, email, chat, or social media.
? Provide accurate, valid, and complete information by using the right methods/tools.
? Resolve customer complaints, ensuring satisfaction.

2. Problem Solving:
? Handle customer complaints, provide appropriate solutions and alternatives.
? Follow up with customers to ensure their issues are resolved.
? Escalate unresolved queries to higher management if necessary.

3. Order Processing:
? Assist customers with order placement and processing.
? Handle order changes or cancellations as requested by customers.

4. Product/Service Knowledge:
? Maintain deep knowledge of company products and services to offer accurate information.
? Educate customers on product usage and benefits.

5. Documentation and Reporting:
? Keep detailed records of customer interactions, transactions, comments, and... complaints.
? Document all correspondence and outcomes with customers.

6. Feedback Collection:
? Gather customer feedback to help improve products or services.
? Report any recurring issues to management for improvement purposes.

7. Team Collaboration:
? Collaborate with other team members to ensure consistent customer service.
? Assist in developing and updating customer service procedures and guidelines.

8. Sales Support:
? Upsell products or services during conversations when appropriate.
? Assist customers with billing or payment-related issues

Apply Job!

Apply for the Job

Customer Service Representative

Similar Remote Jobs

Customer Service Representative

Representative, Customer Service

Forklift Operator (Nights)

Remote customer service

Front Desk Agent

Customer service agent

Remote customer service

Transcriber - Freelance

Fully Remote Bookkeeper

Customer Service Specialist

Vibee - Remote Seasonal Part-Time Ticketing Project Coordinator

Lululemon Athletica is hiring: Visual Merchandising Specialist | Rice Village in

Call Center Representative - Work From Home

(Entry Level / No Experience) CVS Data Entry Jobs Remote Jobs ...

Associate Account Manager- Entry Level- (Indiana) (Remote)

Full Time Teller - Mustang

2025 Summer Intern - Enterprise Research Consumer Insights - Remote

First Line Production Supervisor

Amazon jobs at home - Office Associate (work at home)

Teleperformance Customer Service Representative- Tethered- Within 50 miles of Richmond, VA Richmond, VA