Customer Care Specialist (Remote)

Employer Industry: Telecommunications

Why consider this job opportunity...
• Competitive pay with opportunities for bonuses
• Extensive benefits package including health, vision, life, and dental insurance
• Robust retirement options and ample time off allowance
• Opportunity for career advancement and growth within the organization
• Work remotely from the comfort of your home
• Supportive and inclusive work environment

What to Expect (Job Responsibilities):
• Answer phones and assist customers with billing, technical, and service inquiries
• Strengthen customer relationships by offering products and services, negotiating, and overcoming objections
• Utilize desktop tools, billing software, and online resources effectively
• Maintain reliable attendance and work flexible schedules, including nights, weekends, and holidays
• Multi-task in a fast-paced and sometimes stressful environment

What is Required (Qualifications):
• Minimum education of a high school diploma
• 1+ years in a customer-facing role with sales and/or technical experience
• Proficiency in desktop tools, billing software, and online resources
• Strong verbal and written communication skills
• Ability to work flexible schedules and maintain reliable attendance

How to Stand Out (Preferred Qualifications):
• Experience in a service environment
• Proficiency in keyboarding and multitasking

#Telecommunications #CustomerService #WorkFromHome #CareerGrowth #InclusiveEnvironment

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