Customer Service Representative - Hiring Immediately

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Weekly Pay
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Job Description:

Interviews will be conducted onsite New York, NY.

The schedule will be 8:30am to 5pm EST.
? Must have your own equipment to operate from home*??

Key Responsibilities: ? Respond promptly to enrollment service calls, providing accurate information, mailing requested materials, and escalating issues as needed. ? Educate clients on managed care principles and help them navigate health plan options. ? Assess clients' healthcare needs and facilitate their selection of appropriate health plans. ? Assist clients with the enrollment and disenrollment processes for health plans. ? Receive, sort, and review enrollment/disenrollment forms for accuracy and completeness. ? Process enrollment/disenrollment forms efficiently and send necessary correspondence to clients. ? Collaborate with the Central Operations Supervisor to address client concerns and escalate issues as required. ? Provide managed care education and enrollment services during peak call volumes. ? Support mailroom functions when necessary. ? Availability to work on Saturdays as part of the regular schedule. ? Adhere to performance criteria and standards set by Call Center management.

General Requirements: ? Demonstrate exceptional customer service skills with a proactive approach. ? Proficient computer skills including typing (minimum 35 WPM) and familiarity with dual-screen systems. ? Reliable attendance with punctuality during scheduled shifts. ? Positive attitude, teamwork orientation, and willingness to support colleagues. ? Prior experience in customer service roles preferred.

Education and Experience:
? High school diploma or equivalent required.
? College degree preferred.
? Experience in customer service or public-facing roles desired.
? Familiarity with local community needs and resources beneficial.

Full-time, Part-time
$18.0/hr Remote23

NEAST18