Call Center Communication Specialist

Description:
? We are seeking a dedicated and dynamic Call Center Communication Specialist to join our team.
? In this role, you will serve as the first point of contact for our customers, providing exceptional service and support via phone, email, and chat.
? Your primary responsibility will be to facilitate effective communication between the company and its customers, ensuring a positive experience for all.

Requirements: ? High school diploma or equivalent; associate degree or higher preferred. ? Proven experience in a customer service or call center environment. ? Excellent verbal and written communication skills. ? Strong problem-solving abilities and a customer-centric mindset. ? Proficiency in using CRM software and other relevant technology. ? Ability to work in a fast-paced environment and manage multiple tasks effectively. ? Flexibility to work various shifts, including evenings and weekends, as needed.

Benefits:
? Medical Insurance
? The coverage begins for the employee the on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
? Cost to the employee to participate in the plan varies by the coverage selection and the number of dependents; and may be subject to collective bargaining agreement
? The employee may also elect to opt out of the County's medical insurance if proof of coverage is provided
? Under this arrangement, the employee is provided with an annual opt out payment.
? Vision and Prescription
? The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
? Contributions may vary, subject to collective bargaining agreement.
? Dental Coverage
? The coverage begins for the employee on the first of the month following the first full 30 days of full-time employment for employees and their eligible dependents
? Contributions may vary, subject to collective bargaining agreement.