IT Systems Analyst I (Remote)

Competitive Compensation & Benefits Package! Position eligible for – • Annual incentive bonus plan • Medical, dental, and vision insurance with low deductible/low cost health plan • Generous vacation and sick time accrual • 12 paid holidays • State Retirement (pension plan) • 401(k) Plan with employer match • Company paid life and disability insurance • Wellness Programs • Public Service Loan Forgiveness Qualifying Employer See attachment for additional details. Office Location: Remote option Closing Date: Open Until Filled Primary Purpose of Position: This position performs professional duties of business requirements analysis, project management, technical advisor, and assists with the coordination of the design, testing, and implementation of the agency’s systems and related integrations. This position works with end users, vendors, external partners and in-house IT resources to support, maintain, and enhance the agency’s information system and develop creative new technical solutions. This position serves as a technical liaison between the IT department and the agency’s Programs and external entities. This position understands and evaluates workflows, structure, operations, desired outcomes, goals of the organization to recommend highly effective solutions to assist the agency in achieving its goals. Role And Responsibilities • Design, test,supportand implement software applications necessary to satisfy the needs of the LME/MCO/Tailored Plan as outlined by policies and procedures. • Coordinate projectsdesign and implementation of new features,fixesand upgrades tonew andexistingsystems. • Activelydevelop and/orassistwith developing project scope, goals and suggested format for project implementation to meet both internal and State requirements. • Develop test case scenarios, perform user acceptance and regression testing; document the testing process andresults. • Identify, verify, and provide solutions for defects within the information system;track issues,andprovide feedback toimpactedstaff. • Advanced troubleshootingassistanceof end user issues and coordination of resolution once determined. • Analyzeand documentthe present business practices and processes,to include both functional and non-functional requirements.Identifycross functional impactsof thesystems todeterminehow to maximize efficiencies and overall impact and effectiveness throughoutorganization. • Analyze current business practices torecommendsolutionto enhance efficiency, improve workflow, and/or solve problems. • Research software productsand solutionsand make recommendations to IT Management. • Provide business systems support in response to user input, contacting software vendors asrequired. • Assistin validating results from data extractions and reports to ensure results match specifications anddocumentation. • Ensure the fulfillment of technical requirements, and review quality and accuracy of project deliverables; • Create data flow diagrams, system requirement documents and technical specifications as needed. • Provide support and training assistance to users to ensure that new technologies are used properly and to their fullest potential. • Employ best practice testing methodologies. • Create and maintain test automation. • Performs other job-related tasks as required. Knowledge, Skills And Abilities • Thorough knowledge of modern techniques in system analysis and design in an environment of multiple systems including multi-usernetworking and communications • Extensiveknowledge of desktop business applications, particularlyMS Office 365,MS Project, MSVisio. • Knowledgeof project management techniques and best practices • Proficient usingtesting methodologiesandexperienceddocumentingof test cases and results. • Knowledge of user interface design • Competent understandingof the LME/MCO/TailoredPlanbusiness operationsand HIPAA/HITECH regulationregardingprivacy and data security. • Demonstrate technical aptitude through strong analytical skills, problem identification and resolution, organizational skills, creativity, and critical thinking • Excellentcustomer service, interpersonal, andcommunication skills and the ability to address diverse groups of internal and external personnelin small and large forums. • Ability toestablishand maintain effective working relationships with technical staff and other staff • Ability tointerview users,determineneeds and translate todeterminemostappropriatesolutions • Ability to gather and present technical information effectively in oral and written formto allowa vendor or in-house developer to know exactly what is needed, expected results, and impact of change • Advanced skills in problem solving and the ability to multitaskeffectively while managing several projectssimultaneously. • Ability to prepare technical reports,documentationand manuals Education and Experience Required: Bachelor’s Degree and 3+ years of experience in any of the following: Information Technology, Business Analytics or Project Management; or an Associate’s Degree in an IT related field and 5 years of experience in any of the following: Information Technology, Business Analytics or Project Management; or an equivalent combination of education and experience that includes managing projects and complex software applications including client service and web based applications. Education and Experience Preferred: Bachelor’s Degree in an information technology field and 3 years of business analytics and project management experience. Licensure/Certification Requirements: N/A Apply tot his job