Experienced Senior Technical Program Leader – Customer Data Platform and Digital Transformation Expert

Introduction to arenaflex arenaflex is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. As a company, we value diversity, inclusivity, and the well-being of our employees. Our mission is to empower our teams to achieve their full potential, fostering a culture of collaboration, innovation, and continuous learning. We are now seeking a highly skilled Senior Technical Program Leader to join our team, responsible for driving the Customer Data Platform strategy and overseeing the successful transport of our organization's use cases associated with customer experience orchestration. Job Overview and Key Responsibilities In this pivotal role, you will ensure initiatives are delivered on time, within scope and budget, and with high quality, while aligning with our large organization objectives. Your robust technical acumen and leadership abilities will be essential in ensuring efficient control of resources, timelines, and cross-departmental communication. As a Senior Technical Program Leader, you will be responsible for: Driving the Customer Data Platform strategy, ensuring alignment with organization-wide objectives Creating, maintaining, and tracking project plans and schedules, resource estimates, and roadblocks throughout the life of the project Leading the planning and implementation of organization-wide use cases, ensuring alignment with business desires and objectives Working closely with internal stakeholders and external partners to define application controls, governance structures, and success parameters Navigating complex challenges, providing solutions, and ensuring that all teams align on a unified vision Maintaining a deep understanding of the ever-evolving business landscape to incorporate best practices and emerging trends into the program strategy Establishing clear communication channels across teams, ensuring transparency and fluidity in data dissemination Keeping abreast of the latest trends in customer data platform technologies Facilitating cross-departmental coordination and communication for smooth project execution Monitoring and tracking project progress, addressing any issues or delays Implementing project risk management techniques to mitigate potential obstacles Troubleshooting technical problems associated with the platform and implementing solutions Collaborating with IT and other teams to align on tech desires and implementations Mentoring and guiding teams, fostering a culture of collaboration, innovation, and continuous learning Essential Qualifications To succeed in this role, you will need: Proven experience in program management, preferably in the area of customer data systems and personalization Strong interpersonal skills with a flair for building and nurturing relationships across departments Exceptional problem-solving abilities, with the capacity to identify and solve situational and systemic challenges Demonstrated leadership capabilities, with a track record of guiding teams to achievement Strong technical aptitude, specifically with customer data management Experience in working in Digital, Ecommerce, Marketing, or Loyalty organizations Embraces diverse people, thinking, and styles Possesses a high school diploma, GED, or high school equivalency Is at least 18 years of age and has authorization to work in the United States Preferred Qualifications To gain a competitive edge, you will need: Professional certification in program or project management Prior experience working with Adobe Experience Platform or similar customer data systems Deep understanding of omnichannel marketing techniques and implementation challenges Prior experience with organization Project Management tools such as Adobe Workfront, JIRA, etc. Experience in a large organization or Fortune 500 company Skills and Competencies To excel in this role, you will need to possess: Strong technical skills, including proficiency in customer data management and platform technologies Excellent communication and interpersonal skills, with the ability to build and maintain relationships across departments Strong problem-solving and analytical skills, with the capacity to identify and solve complex challenges Leadership and management skills, with the ability to guide teams to achievement Ability to work in a fast-paced environment, with multiple priorities and deadlines Strong attention to detail, with a focus on quality and accuracy Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Senior Technical Program Leader, you will have access to: Training and development programs to enhance your skills and knowledge Mentorship and leadership development programs to support your career growth Opportunities for upward and international mobility, with a focus on career advancement Access to on-demand virtual libraries of learning and development resources Scholarship opportunities to support your ongoing education and development Work Environment and Company Culture At arenaflex, we value diversity, inclusivity, and the well-being of our employees. Our company culture is built on the principles of: Collaboration and teamwork, with a focus on achieving common goals Innovation and continuous learning, with a focus on staying ahead of the curve Respect and empathy, with a focus on building strong relationships across departments Open communication and transparency, with a focus on keeping employees informed and engaged Compensation, Perks, and Benefits As a Senior Technical Program Leader at arenaflex, you will be eligible for a competitive salary of $35 per hour, as well as a range of perks and benefits, including: Profitable compensation and holistic well-being packages Annual profit-sharing plan and shared rewards program 401(k) with 3% automatic contribution and 6% company match Emergency saving accounts and access to financial education and planning tools Multiple health plan options, including co-pay and HSA-eligible plans Dental and vision plans, as well as company-paid long-term disability insurance and optional short-term disability insurance Company-paid primary life insurance and access to back-up care days for children, elders, or pets Free Care.com membership and discounts on childcare centers Two to five weeks of paid vacation, based on years of service, as well as seven paid personal days and seven to ten paid holidays Maternity and parental leave, as well as family and medical leave Unlimited standby travel privileges and discounts on confirmed airfare Access to over 500 discounts, special savings, and voluntary benefits, including car and hotel rentals, auto, home, and pet insurance, and legal services Conclusion If you are a motivated and experienced Senior Technical Program Leader, with a passion for driving customer data platform strategy and overseeing the successful transport of organization use cases, we encourage you to apply for this exciting opportunity at arenaflex. With a competitive salary, comprehensive benefits package, and a commitment to employee growth and development, this is a unique chance to join a leading organization and take your career to the next level. Apply now to become a part of our dynamic team and contribute to the success of arenaflex! Apply Job! Apply for this job