Experienced Part-Time Customer Service Representative – Delivering Exceptional Support in a Dynamic and Growing Environment at arenaflex

Introduction to arenaflex arenaflex is a leading inbound call center specializing in customer service and benefits compliance, proudly serving over 1000 companies. With a strong commitment to excellence, we have been recognized as a Great Place to Work not once, but twice. Our team is dedicated to providing top-notch support to our clients, and we are now seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team as a Part-Time Customer Service Representative. Job Overview In this part-time role, you will have the opportunity to apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during difficult times. As a Customer Service Representative at arenaflex, you will be working from the comfort of your own home office, with flexible scheduling options to choose from. We offer a range of shifts to accommodate your needs, including weekends and weekdays, with approximately 3-29 hours per week. Available Shifts: Friday, Saturday, & Sunday 7:00AM-3:00PM Saturday & Sunday 7:00AM-12:00PM Saturdays Only 4:00PM-10:00PM Monday, Tuesday, Friday 2:00PM-6:00PM Sundays Only 8:00AM-4:00PM Saturday & Sunday 10:00AM-5:00PM Saturday, Sunday, Monday 11:00AM-7:00PM Key Responsibilities: As a Part-Time Customer Service Representative at arenaflex, your primary duties will include: Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs Offering empathy and support to customers during the claim process Collecting and documenting all claim details provided by the customer into the claim accurately Identifying and resolving customer issues by adhering to client-specific handling instructions Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries Remaining available for extended hours or additional shifts during peak periods or emergency situations to provide critical support Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage Successfully demonstrating arenaflex's core values, including customer first, self-motivated, teamwork, and continuous improvement Essential Qualifications: To be successful in this role, you will need: Language skills, including the ability to read and interpret documents such as police and accident reports, write routine correspondence, and project a confident, clear, and professional telephone presence Bi-lingual in Spanish is preferred, but not required Computer skills, including knowledge of basic computer functions, Microsoft Word and Excel, and the ability to type at least 40 words per minute A High School Diploma or general education degree (GED) is required, with 1-2 years of quality assurance experience preferred Network Requirements: To work from home, you will need to meet the following network requirements: A speed test must be run from the computer you will be working from (www.speedtest.net) An Ethernet connection is not required, but strongly recommended You must be on a private network, not allowed to work in public locations No VPNs are allowed, as logins must happen in the US Benefits and Compensation: At arenaflex, we offer competitive compensation and a range of benefits, including: Ancillary benefits, such as dental, accident insurance, critical illness, dependent care, FSA (Flex Savings Account), and SavvyFi- College Savings, eligible after 60 days of employment 401K eligibility after 6 months of employment PTO eligibility after 90 days of employment Employee Assistance Program Career Growth and Development: At arenaflex, we are committed to helping our employees grow and develop in their careers. As a Part-Time Customer Service Representative, you will have access to training and development opportunities, as well as the chance to work with a dynamic and supportive team. Work Environment and Company Culture: arenaflex is a Great Place to Work, with a strong focus on teamwork, continuous improvement, and customer satisfaction. Our company culture is built on the values of customer first, self-motivated, teamwork, and continuous improvement, and we are looking for individuals who share these values and are passionate about delivering exceptional customer service. Conclusion: If you are a motivated and customer-focused individual looking for a part-time opportunity with a dynamic and growing company, we encourage you to apply for the Part-Time Customer Service Representative role at arenaflex. With flexible scheduling, competitive compensation, and a range of benefits, this is an opportunity not to be missed. Join our team and start delivering exceptional customer service today! Apply for this job