**Experienced Inbound Energy Customer Care Specialist - Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join the blithequark family as an Inbound Energy Customer Care Specialist. As a key member of our remote team, you will play a vital role in shaping the customer experience and driving business growth. **About blithequark** blithequark is a leading provider of innovative energy solutions, dedicated to empowering customers to take control of their energy needs. Our mission is to deliver exceptional service, foster meaningful relationships, and promote a culture of excellence. As a remote employee, you will be part of a collaborative, dynamic team that values flexibility, creativity, and continuous learning. **Job Summary** We are seeking a highly motivated, customer-focused individual to join our remote team as an Inbound Energy Customer Care Specialist. As a key point of contact for our customers, you will be responsible for providing exceptional service, resolving issues, and promoting our energy solutions. If you possess excellent communication skills, a positive attitude, and a passion for delivering outstanding customer experiences, we encourage you to apply. **Responsibilities** As an Inbound Energy Customer Care Specialist, you will be responsible for: * Answering phone calls from customers in a professional, courteous manner, and responding to their inquiries and complaints in a timely and effective manner. * Focusing on customer retention through proactive communication, issue resolution, and personalized support. * Providing customers with clear explanations of our service standards, policies, and procedures. * Identifying and escalating priority issues to high-level management, ensuring timely resolution and minimizing customer dissatisfaction. * Routing inbound calls to the most suitable resources, ensuring efficient issue resolution and minimizing wait times. * Following up on complicated customer calls, providing additional support and ensuring customer satisfaction. * Completing call notes and call reports as necessary, updating them in our CRM system to maintain accurate records. * Obtaining and evaluating relevant data to properly handle and document complaints and inquiries. * Recording details of comments, inquiries, complaints, and actions taken, maintaining a comprehensive understanding of customer needs and preferences. * Performing other duties as assigned by management, contributing to the overall success of the team. **Requirements** To succeed in this role, you will need: * A High School Diploma or equivalent * Bilingual skills (a plus) * Some sales and customer service experience, with a proven track record of delivering exceptional customer experiences * Excellent communication skills, including verbal and written communication, with proper grammar and punctuation * Excellent computer skills, with proficiency in Microsoft Office and CRM systems * Detail-oriented with the ability to multitask, prioritizing tasks and managing multiple projects simultaneously * Some experience with MS Excel (a plus) * The ability to react effectively and calmly in escalated situations, maintaining a professional demeanor under pressure **Benefits Program** As a valued member of the blithequark team, you will enjoy a comprehensive benefits program, including: * Competitive wages, with opportunities for growth and advancement * Medical, dental, and eye insurance options * Vacation and sick time, ensuring work-life balance and relaxation * 401K benefits, supporting your long-term financial goals **Why Join blithequark?** At blithequark, we offer a unique opportunity to join a dynamic, innovative company that values customer satisfaction, employee growth, and community involvement. As a remote employee, you will enjoy: * Flexibility and autonomy, working from the comfort of your own home or preferred workspace * A collaborative, supportive team environment, with regular virtual meetings and check-ins * Opportunities for professional growth and development, with training and mentorship programs * A comprehensive benefits program, ensuring your physical, emotional, and financial well-being **How to Apply** If you are a motivated, customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to welcoming you to the blithequark team! Apply for this job