**Experienced Full Stack Social Media Customer Support Specialist – Remote Work Opportunity at blithequark**

Are you a highly motivated and customer-centric individual with a passion for social media and customer support? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we may have the perfect opportunity for you! blithequark, a leading innovator in the electric vehicle industry, is seeking an experienced Full Stack Social Media Customer Support Specialist to join our team. **About blithequark** blithequark is a pioneering company that has revolutionized the electric vehicle industry with its cutting-edge technology and sustainable energy solutions. Founded in 2003 by Martin Eberhard and Marc Tarpenning, blithequark has grown into a global brand with a strong presence in California and beyond. Our mission is to accelerate the world's transition to sustainable energy, and we're looking for talented individuals like you to help us achieve this goal. **Job Summary** As a Full Stack Social Media Customer Support Specialist at blithequark, you will be responsible for providing exceptional customer support to our customers through various social media channels. You will be the face of our brand, responding to customer inquiries, resolving issues, and providing solutions in a timely and professional manner. Your primary goal will be to ensure that our customers have an exceptional experience with blithequark, driving loyalty and retention. **Key Responsibilities** * Respond to customer inquiries and resolve issues through social media channels (Twitter, Facebook, Instagram, etc.) * Provide accurate and timely information to customers, ensuring that their questions are answered and their concerns are addressed * Collaborate with internal teams to resolve complex customer issues and escalate issues as needed * Develop and maintain a deep understanding of blithequark's products and services to provide informed and accurate responses to customers * Analyze customer feedback and sentiment to identify trends and areas for improvement * Develop and implement social media content strategies to engage with customers and promote blithequark's brand * Collaborate with the social media team to create and schedule content, including posts, tweets, and Instagram stories * Monitor and report on social media metrics, including engagement rates, follower growth, and customer satisfaction * Stay up-to-date with industry trends and best practices in social media customer support **Essential Qualifications** * Bachelor's degree in a related field (communications, marketing, customer service, etc.) * 2+ years of experience in social media customer support or a related field * Proven track record of providing exceptional customer support and resolving complex issues * Strong understanding of social media platforms, including Twitter, Facebook, Instagram, and LinkedIn * Excellent written and verbal communication skills, with the ability to communicate complex information in a clear and concise manner * Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines * Strong analytical and problem-solving skills, with the ability to analyze data and identify trends * Ability to work independently and as part of a team, with a strong focus on collaboration and communication **Preferred Qualifications** * Experience working in the electric vehicle industry or a related field * Knowledge of customer relationship management (CRM) software and social media management tools * Experience with content creation and scheduling tools, such as Hootsuite or Sprout Social * Certification in social media marketing or customer service * Fluency in multiple languages, including English and Spanish **Skills and Competencies** * Strong customer service skills, with a focus on empathy, active listening, and problem-solving * Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner * Strong analytical and problem-solving skills, with the ability to analyze data and identify trends * Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines * Strong attention to detail and organizational skills, with the ability to manage multiple projects and deadlines * Ability to work independently and as part of a team, with a strong focus on collaboration and communication **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees and providing opportunities for growth and development. As a Full Stack Social Media Customer Support Specialist, you will have access to: * Ongoing training and development opportunities, including social media marketing and customer service training * Opportunities for career advancement and professional growth within the company * A dynamic and supportive work environment, with a focus on collaboration and teamwork * A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program * A generous paid time off policy, including vacation days, sick leave, and holidays **Work Environment and Company Culture** blithequark is a dynamic and innovative company that values creativity, collaboration, and customer satisfaction. Our work environment is fast-paced and exciting, with a focus on teamwork and collaboration. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program. Our company culture is built on a foundation of respect, empathy, and open communication, with a focus on employee well-being and satisfaction. **Compensation, Perks, and Benefits** As a Full Stack Social Media Customer Support Specialist at blithequark, you will be eligible for a competitive salary and benefits package, including: * A comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) matching program * A generous paid time off policy, including vacation days, sick leave, and holidays * A dynamic and supportive work environment, with a focus on collaboration and teamwork * Ongoing training and development opportunities, including social media marketing and customer service training * Opportunities for career advancement and professional growth within the company **How to Apply** If you are a motivated and customer-centric individual with a passion for social media and customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the position. We look forward to hearing from you! Apply Job! Apply for this job