**Experienced Full Stack Customer Success Manager – Web & Cloud Application Development**

Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we want to hear from you! At blithequark, we're on a mission to revolutionize the way businesses interact with their customers, and we're looking for a talented Senior Customer Success Manager to join our team. **About blithequark** blithequark is a global company that's redefining the customer success landscape. We believe that by putting our customers at the forefront of everything we do, we can create a more personalized, more intuitive, and more effective experience for businesses of all sizes. Our cutting-edge platform combines AI-rich analytics, automation, and quality management to help contact centers deliver exceptional customer experiences. **Why Join blithequark?** * Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work * Opportunity to work for a fast-growth global company in the rapidly growing analytics space * Opportunity for career development and growth opportunities as we grow and scale * Opportunity to build industry relationships and work alongside seasoned industry experts * Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day – YOU HAVE A VOICE AT blithequark! **What You'll Do** As a Senior Customer Success Manager at blithequark, you'll be responsible for driving adoption and customer success within a growing portfolio of top-tier customer accounts. Your primary focus will be on understanding how our customers want to use our platform and helping make these aspirations a reality. You'll be the customer companion on their journey through on-boarding, adoption, and a lifetime of success. Some of your key responsibilities will include: * Understanding how our customers want to use blithequark and helping make these aspirations a reality * Being the customer companion on their journey through on-boarding, adoption, and a lifetime of success * Collaborating across blithequark departments and customizing the response to the needs of our customers * Managing updates in our customer relationship management tools * Learning the technical nuances of customers' configurations and acting as an initial layer of support and guidance * Understanding the concepts and importance of identifying growth areas in existing customer base * Helping build expansion opportunities – passive selling * Traveling as needed to support Customer meetings, trainings, or other company meetings (business travel typically less than 20%) **What You'll Bring** To be successful in this role, you'll need to bring a unique combination of skills and experience. Here are some of the key qualifications we're looking for: * Ability to help customers overcome technical and training hurdles while expanding their use of the platform * 5+ years in customer-facing roles – Sales/Support/Services/Architecture, with at least 2-3 years of enterprise account management experience and at least 1+ year of technical account management * Ability to handle escalation management * Strong project management fundamentals * Passionate about building customer success for the blithequark "Brand" * Being a change agent and solution maker * DNA – You possess the "Helper Gene" and are proactive in acting on behalf of your customers * Hands-on experience with data warehousing ecosystems (e.g. Data sources / ETL / Data warehouse / Data marts). Understanding of different types of data schemas (OLTP vs. OLAP, snowflake, etc.) * Hands-on experience with Data and Analytics tools such as Business Objects, Cognos, OBIEE, MicroStrategy, Tableau, Qlik, PowerBI, SQL * Familiarity with ETL tools (such as Alteryx, Datameer, Informatica, Talend, SSIS, DataStage, Kettle) is a plus * Knowledge and experience with deployment architectures on-premises and in cloud environments like AWS, Azure, and Google Cloud * Contact Center management familiarity and experience with IVR, ACD, agents, and call queues **What We Offer** At blithequark, we're committed to creating a work environment that's both challenging and rewarding. Here are some of the benefits you can expect: * Competitive salary and bonus structure * Comprehensive benefits package, including medical, dental, and vision coverage * Generous paid time off and holidays * Opportunities for professional growth and development * Collaborative and dynamic work environment * Flexible work arrangements, including remote work options * Access to cutting-edge technology and tools * Recognition and rewards for outstanding performance **How to Apply** If you're a motivated and results-driven professional with a passion for customer success, we want to hear from you! Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you! **About blithequark Inc.** blithequark is a rapidly growing and thriving business providing an AI-rich, pure SaaS analytics and automation platform for contact centers. blithequark combines a rich data lake and business intelligence layer with quality management, speech and text analytics, and the real-time action power of playbooks to act on customer conversations. Customers can start in minutes to remove the obstacles that contact center agents, managers, and executives face in providing a great customer experience. For more information on blithequark, please visit us at blithequark.com blithequark is an Equal Opportunity Employer – M/W/D/V/GI/SO/A