Experienced Customer Support Specialist – Finance, HR, and IT Platform Support

At blithequark, we're revolutionizing the way businesses operate by providing a comprehensive platform that streamlines HR, IT, and Finance processes. As a Customer Support Specialist, you'll play a vital role in ensuring our customers have an exceptional experience with our robust platform. If you're passionate about delivering top-notch support, eager to learn, and excited about growing your skills in a dynamic environment, we encourage you to apply. About blithequark blithequark is a cutting-edge company that's changing the game for businesses worldwide. Our innovative platform brings together all workforce systems, including payroll, expenses, benefits, and computers, into one seamless system. This means that businesses can manage and automate every part of the employee lifecycle in a single system, making it easier to onboard new employees, manage benefits, and more. With blithequark, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds. Our platform is designed to make life easier for businesses, and we're committed to providing exceptional support to our customers. Our team is composed of talented individuals from diverse backgrounds and expertise, united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform. What You Will Do As a Customer Support Specialist at blithequark, you'll be responsible for: * Becoming a product expert and maintaining a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues * Taking charge of customer issues from start to finish, working in a dynamic and fast-paced environment * Responding promptly and professionally to customer inquiries via email, chat, or video conferencing * Resolving product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution * Documenting and tracking customer interactions, transactions, comments, and complaints using the company's CRM system * Gathering customer feedback and working directly with Product and Engineering teams to share insights to help improve products and services * Staying up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers * Working well under time constraints and meeting schedules, at times with unexpected deadlines, to ensure client's needs are met * Delivering exceptional service and ensuring customer satisfaction by going the extra mile in every interaction What You Will Need To succeed in this role, you'll need: * A Bachelor's degree * 0-3 years of work experience * Ability to work a 9am-5:30pm PST Monday - Friday schedule * Demonstrated experience in problem-solving with attention to detail * Time management skills and ability to prioritize * Excellent communication skills, both written and verbal Additional Information blithequark is an equal opportunity employer, committed to building a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. blithequark is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [[email protected]](mailto:[email protected]). blithequark highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a blithequark office), blithequark considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location [here](https://www.blithequark.com/pay-transparency). The pay range for this role is: * 21.00 - 23.00 USD per hour (US Tier 2) * 20.00 - 22.00 USD per hour (US Tier 3) This position is a non-exempt, full-time, hourly position with eligibility for overtime. If you're passionate about delivering exceptional support and eager to grow your skills in a dynamic environment, we encourage you to apply to this exciting opportunity at blithequark.