**Experienced Customer Service Representative – Overnight (WFH Illinois) – Mount Prospect, IL at blithequark**

Are you a customer service enthusiast with a passion for helping others? Do you thrive in fast-paced environments where every call matters? If so, we invite you to join blithequark's Inbound Pharmacy Service team as a Customer Service Representative, working overnight shifts from the comfort of your own home in Illinois. As a key member of our team, you will play a vital role in ensuring timely delivery of life-sustaining medications to our specialty patients, making a real difference in their lives. **About blithequark** At blithequark, we're dedicated to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: Bringing our heart to every moment of your health. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day. Our Heart At Work Behaviors support this purpose, empowering our team members to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make healthcare more personal, convenient, and affordable. **Job Summary** We're seeking experienced Customer Service Representatives to join our Inbound Pharmacy Service team, working overnight shifts from home in Illinois. As a Customer Service Representative, you will be responsible for handling inbound calls from patients, resolving their questions and concerns, and ensuring timely delivery of their medications. If you have a passion for helping others, strong communication skills, and a high level of energy, we encourage you to apply. **Key Responsibilities** * Handle inbound calls from patients, responding to their questions and concerns in a timely and empathetic manner * Resolve patient issues related to prescription refills, order status, and insurance coverage * Provide accurate and up-to-date information on medication and treatment options * Collaborate with internal teams to resolve complex patient issues * Meet or exceed performance metrics, including call handling time, first call resolution, and customer satisfaction * Participate in ongoing training and development to enhance skills and knowledge **Essential Qualifications** * 1+ year of customer service experience in a fast-paced, metric-driven environment * 6+ months of high call center experience working in Windows, Microsoft, or another application * Strong computer skills, including proficiency in CRM software and Microsoft Office * Excellent communication and interpersonal skills, with the ability to work effectively with patients and internal teams * Ability to work in a dynamic, fast-paced environment with multiple priorities and deadlines * High school diploma or equivalent required; associate's or bachelor's degree preferred **Preferred Qualifications** * 6+ months of experience handling and resolving a high volume of complex customer needs over the phone * Healthcare work experience and familiarity with benefits, insurance, and prescriptions * Experience working in a pharmacy or healthcare setting **COVID-19 Vaccination Requirement** blithequark requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. **Training Schedule** * Monday through Friday, 9:00 am EST to 5:00 pm EST (training schedule) * Schedule availability: Monday through Sunday, 9:00 pm EST to 9:00 am (an 8-hour shift will be assigned to you 5 days a week within this time frame) **Pay Range** The typical pay range for this role is: * Minimum: $17.02 * Maximum: $27.16 Please note that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. **Benefits and Perks** * Competitive salary and benefits package * Ongoing training and development opportunities * Career growth opportunities within blithequark and CVS Health * Flexible work schedule, including the option to work from home * Comprehensive health insurance, including medical, dental, and vision coverage * 401(k) retirement plan with company match * Paid time off and holidays **How to Apply** If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. Apply Now! **Equal Employment Opportunity** blithequark is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which blithequark provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Apply for this job