**Experienced Customer Service Representative – Delivering Exceptional Experiences for Distributors at blithequark**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join blithequark as an Experienced Customer Service Representative. As a key member of our team, you will play a vital role in ensuring the satisfaction of our distributors, providing top-notch support, and driving business growth. **About blithequark** blithequark is a leading organization in the industry, dedicated to providing innovative solutions and exceptional customer experiences. Our team is passionate about making a difference in the lives of our customers, and we're committed to fostering a culture of excellence, collaboration, and continuous learning. As a customer service representative at blithequark, you'll be part of a dynamic team that values diversity, inclusivity, and employee growth. **Responsibilities** As an Experienced Customer Service Representative, you will be responsible for delivering outstanding customer service to our distributors, including: * Assisting with parts selection, order processing, pricing, product availability, and order expediting * Resolving customer inquiries, disputes, and providing limited technical support as needed, maintaining a positive relationship with all clients * Proactively following up with distributors and sales managers to ensure customer satisfaction and timely issue resolution * Managing inbound calls and communication from distributors, ensuring a smooth and efficient interaction process * Building and maintaining strong relationships with distribution teams, including Service Managers and Parts Counter staff, through regular communication via phone and case management * Collaborating across internal departments to address and resolve customer needs and optimize business processes * Actively contributing to departmental initiatives aimed at achieving excellence in customer service and business operations * Utilizing CRM tools (preferably Salesforce) and phone systems to track, manage, and document account interactions effectively * Managing an average of 50 customer interactions per day, while maintaining a professional, positive, and responsive approach * Leveraging your knowledge of SAP, Salesforce, and other relevant systems (such as PIC and Windchill) to resolve customer inquiries and support business activities **Qualifications** To succeed in this role, you will need: * 2-3 years of call center experience * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong problem-solving and analytical skills * Proficiency in CRM tools, such as Salesforce * Knowledge of SAP, Salesforce, and other relevant systems (such as PIC and Windchill) * Ability to work in a team environment and collaborate with internal departments **Work Environment and Culture** As a customer service representative at blithequark, you'll enjoy a dynamic and supportive work environment that values employee growth and development. Our team is passionate about delivering exceptional customer experiences, and we're committed to fostering a culture of excellence, collaboration, and continuous learning. **Benefits and Compensation** We offer a competitive compensation package, including: * $19-22 per hour * Benefits, including medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and a 401K plan * Paid leave, including Paid Sick Leave and Holiday pay * Opportunities for career growth and professional development **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Candidate Privacy Information Statement** To learn more about how we will use your information, please navigate to [insert link]. Apply for this job