Experienced Customer Service Monitoring Representative – Alarm Response and Dispatch Specialist for Residential and Small Business Security

Introduction to blithequark Imagine being part of a team that makes a real difference in people's lives every day. At blithequark, we're dedicated to helping save lives and protecting what matters most to our customers. As the leading provider of smart home security solutions, we're committed to innovation, advanced technology, and strategic partnerships that deliver exceptional products and services. Our mission is clear: we help save lives for a living. If you're looking for a career that offers purpose and fulfillment, join our team today and discover a workplace where you can make a meaningful impact. Why Choose blithequark? At blithequark, it's more than just a job – it's a noble purpose that defines us. We're a team of everyday heroes who are united under one mission: to help save lives and protect our customers' valuables. Our employees are passionate, committed, and driven individuals who use their talents to make a positive impact at work, at home, and in their communities. By joining our team, you'll become part of a dynamic and inclusive workplace that values diversity, equity, and inclusion. We celebrate our differences and strive to create an environment where every employee and applicant feels valued and supported. Job Overview We're currently seeking an experienced Customer Service Monitoring Representative to join our team in a remote work-from-home position. As an Alarm Monitoring Representative, you'll play a critical role in our noble purpose by monitoring and dispatching proper authorities for residential and small business alarms, as well as contacting responsible parties. This is an exciting opportunity to work with a leading security provider and make a real difference in the lives of our customers. Key Responsibilities: Handle incoming alarm calls and place outgoing calls to verify alarm activity, dispatch proper authorities, and notify responsible parties. Pay attention to detail while documenting alarm handling procedures within the alarm screens. Complete alarm processing in accordance with departmental procedures. Provide alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs. Receive inbound calls related to alarm call back inquires and respond to customer concerns in a professional and courteous manner. What We Offer At blithequark, we're committed to supporting our employees' growth and well-being. When you commit to us, we commit to you. Our comprehensive benefits package includes: Paid training to ensure you have the skills and knowledge you need to succeed. Full benefits on the 1st of the month after 31 days of employment, including medical, dental, vision, and 401(k) with employer matching. Casual, yet energetic and engaging work environments that foster collaboration and creativity. Paid vacation time to help you recharge and relax. Tuition reimbursement and employee referral bonuses to support your ongoing development and growth. Potential opportunities to work from home based on business needs, providing you with greater flexibility and work-life balance. A culture of coaching, development, and career growth opportunities to help you achieve your professional goals. Requirements and Qualifications: To be successful in this role, you'll need: A high school diploma or equivalent. A minimum of six (6) months of customer service experience, with a proven track record of providing exceptional service and support. Technical aptitude, problem-solving skills, and the ability to prioritize multiple items at once. The ability to be licensed in multiple states, with a willingness to obtain additional licenses as required. What We're Looking for in a Candidate We're seeking a highly motivated and results-driven individual who is passionate about delivering exceptional customer service and making a positive impact. If you have a strong work ethic, excellent communication skills, and a commitment to excellence, we want to hear from you. Our ideal candidate will be a team player who is adaptable, flexible, and able to work in a fast-paced environment. Pay and Benefits Disclosure: The pay for this role is $17.50 per hour base, with opportunities for growth and advancement. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off among others. Employees accrue up to 120 hours in their first year, with an increasing accrual rate after the first year. We also offer 6 paid holidays to help you relax and recharge. Diversity, Equity, and Inclusion at blithequark At blithequark, we're committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. We celebrate diversity and strive to ensure every employee and applicant feels valued and supported. Our goal is to create a workplace where everyone can thrive and reach their full potential. Visit us at [website URL] to learn more about our diversity, equity, and inclusion initiatives. Conclusion If you're looking for a career that offers purpose, fulfillment, and opportunities for growth, join our team at blithequark today. As a Customer Service Monitoring Representative, you'll play a critical role in our mission to help save lives and protect our customers' valuables. Apply now and discover a workplace where you can make a real difference and achieve your professional goals. Apply for this job