**Experienced Customer Experience Advocate – Hybrid Role in Denver**

Are you passionate about delivering exceptional customer experiences and empowering users to achieve their goals? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join our expanding team at blithequark as an Experienced Customer Experience Advocate. This hybrid role offers the perfect blend of in-person collaboration and remote work, with a 3-day/week schedule in our Denver office. **About blithequark** At blithequark, we're on a mission to revolutionize the way people work. Our innovative platform, monday.com, is designed to make work simpler, more productive, and enjoyable. With a global presence and a team of talented individuals from diverse backgrounds, we're committed to fostering a culture of transparency, collaboration, and fun. Our company values are built around empowering our customers to achieve their goals, and we're looking for like-minded individuals to join our team. **The Role** As an Experienced Customer Experience Advocate, you'll be the face of blithequark, interacting with customers across various channels, including live chat, email, phone, and screen shares. Your primary goal will be to empower customers to connect their goals and challenges with the solution in monday.com, ensuring they receive the best possible support and guidance. You'll collaborate with internal technical teams, engage users throughout the bug life cycle, and serve as a liaison between customers and the rest of the blithequark team. **Key Responsibilities:** * Engage with customers across various channels, including live chat, email, phone, and screen shares * Empower customers to connect their goals and challenges with the solution in monday.com * Collaborate with internal technical teams and engage users for the full bug life cycle, from reports to verifying bug fixes * Serve as the liaison between our customers and the rest of the blithequark team to advocate and help shape the best possible version of our product * Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit * Create both internal and external documentation to enhance our knowledge base * Advise customers about new features and functionalities **Requirements:** * Experience providing customer or technical support, with SAAS experience a plus * Understanding of help desk software and remote support tools, with experience with Zendesk a plus * Problem-solving skills and multitasking abilities are a must * Superb written and verbal communication skills * Positive attitude, empathetic, coachable, and collaborative * Ability to take initiative and adapt **What blithequark can offer you:** * Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program * Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work! * Monthly stipends for food, wellness, and commuter work * Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills * Award-winning work environment – named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified * We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding * A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, London, Kiev, Sydney, São Paulo, and Tokyo **Compensation and Benefits:** For Colorado-based hires only, the compensation range is $48,000-$62,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company's plans and in accordance with Company's policies. Compensation finally awarded to the candidate will be commensurate with the candidate's skills and experience. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and such additional factors for such other locations. **Visa sponsorship for this role is currently not available.** **Equal Opportunity Employer:** blithequark is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws. **Join our team:** If you're passionate about delivering exceptional customer experiences and empowering users to achieve their goals, we invite you to apply for this exciting opportunity. Join our team at blithequark and be part of a dynamic, fast-paced environment where no two days are the same. Apply now and take the first step towards a rewarding career with a company that values transparency, collaboration, and fun. Apply Job! Apply for this job