**Experienced Customer Care Representative I – Delivering Exceptional Service in a Remote Environment**

At blithequark, we're not just building roofs; we're building a community. Our team is empowered to support each other, our customers, and our community, all while striving for excellence in everything we do. We're a company that defines the future while leading the present, and we're looking for talented individuals to join our Residential Customer Care team as a Customer Care Representative I. **About the Role** As a Customer Care Representative I at blithequark, you'll be the voice of our customers, providing exceptional service to internal and external customers through all aspects of the order process. You'll be the go-to person for customers, addressing their questions and concerns with speed and professionalism. Your role will be to build strong relationships with customers, both internal and external, and to provide proactive service by educating them about our products and services. **Key Responsibilities** * Provide customer service to our customers in a call center environment, responding to inquiries and resolving issues in a timely and professional manner. * Provide customer service to external blithequark customers, addressing all aspects of the order process, including order placement, customer and plant follow-up, and product inquiries. * Provide proactive service to customers by educating them about our products and services, and assisting our Sales Department in placing proactive outgoing service calls to customers. * Manage inbound and outbound calls in a timely manner, keeping accurate real-time records of all conversations in our database. * Build relationships with external and internal blithequark customers via phone and email to assist with all inquiries. * Work as a sales support for our Sales Team, providing world-class service by delivering an effortless customer experience. **What We're Looking For** * A Bachelor's Degree is preferred, but not required. * Prior customer service experience in a call center environment is preferred. * An outgoing and energetic attitude, with excellent verbal and written communication skills. * The ability to multitask in a fast-paced environment, with strong computer skills, including Google Business Suite. * A team player with excellent problem-solving capabilities, who can perform well under pressure. * Highly organized with great attention to detail, and a strong commitment to delivering exceptional customer service. **What We Offer** * A competitive annual salary range of $42,190-$53,910. * A wide range of health insurance options, including medical, dental, and vision for you and your family. * Our Family-Building benefits support the many different journeys to fertility and parenthood. * A robust 401K plan with an employer match contribution, as well as pre-tax and/or Roth contributions. * Exciting programs and perks to help employees achieve work-life balance, including a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee's primary residence. * Professional growth and development opportunities, including internal training programs and courses, as well as a generous tuition reimbursement program. * A commitment to diversity and inclusion, with Employee Resource Groups that unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally. **Why Join Us?** * We're a company that values our employees and provides a supportive and inclusive work environment. * We offer competitive salaries, benefits, and vacation packages for all full-time permanent positions. * We're proud to be an equal opportunity workplace and an affirmative action employer, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. * We're committed to making reasonable accommodations for applicants and employees with disabilities. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. If you have a disability or special need that requires accommodation, please let us know. We are proud to be an affirmative action employer and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. **Annual Salary Range:** $42,190-$53,910 **Location:** Remote **Job Type:** Full-time **Experience:** 1-2 years of customer service experience in a call center environment **Education:** Bachelor's Degree preferred **Skills:** * Excellent verbal and written communication skills * Ability to multitask in a fast-paced environment * Strong computer skills, including Google Business Suite * Highly organized with great attention to detail * Excellent problem-solving capabilities * Ability to work well under pressure **Work Environment:** * Remote work environment * Flexible work arrangements * Collaborative and supportive team environment * Opportunities for professional growth and development **Benefits:** * Competitive annual salary range * Wide range of health insurance options * Family-Building benefits * Robust 401K plan with employer match contribution * Exciting programs and perks for work-life balance * Professional growth and development opportunities * Commitment to diversity and inclusion Apply for this job