**Experienced Account Operations Assistant (with Customer Support expertise) – Digital Product Development and Startup Consulting**

Are you a highly organized and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we encourage you to apply for the Account Operations Assistant (with Customer Support expertise) role at blithequark, a fully-remote, US-based digital product development and startup consulting company. **About blithequark** At blithequark, we're a team of culturally diverse creators who share a common goal: to conceive seamless digital products that exceed our clients' expectations. Our teams embody the perfect blend of work-play energy, individual growth, and creative freedom. We're driven by our pursuit of excellence, fueled by a startup mentality, and empowered by world-class remote collaboration. **Our Core Values** * **Pursuit of Excellence**: We're extremely competitive, ambitious, and driven to be exceptional—as individuals, teams, and organizations. There is no standard high enough, and we will never settle. * **Startup Mentality**: blithequark began with 5 startup founders, and startup culture is deep in our DNA. It's a critical advantage that allows us to move faster, be more resourceful, and empower our team at all levels. * **World-Class Remote Collaboration**: We're a 100% remote company – we have no offices, and our teams are distributed around the world. Given the freedom and autonomy this provides, we require that our people excel in this remote structure. **About the Role** As an Account Operations Assistant (with Customer Support expertise) at blithequark, you'll provide essential administrative and operational support to our SEO team. Working within established frameworks, you'll maintain organized workflows, respond to client inquiries, and handle various platform updates to ensure smooth operation of SEO initiatives. Your role includes monitoring tickets, coordinating with franchisees, and maintaining accurate business listings across multiple platforms to support the team's overall objectives. **Responsibilities** * **Ticket Monitoring and Sorting**: Track, categorize, and prioritize incoming SEO-related tickets in our project management system ClickUp, ensuring they're routed to the appropriate team members for timely resolution. * **Customer Service**: Handle email correspondence with franchisees via HelpScout, etc. addressing primarily SEO-related as well as other inquiries and concerns with professionalism and clarity. * **Google Business Profile Management**: Process and implement updates to Google Business Profiles, including business information, hours, photos, and responding to reviews. * **Apple Maps Management**: Ensure business listings are accurate and up-to-date on Apple Maps, processing necessary changes and verifications. * **Team Communication**: Keep the SEO team informed of requirements, deadlines, and client expectations, facilitating clear communication across all channels such as Slack. * **Directory Listing Management**: Maintain consistency across various business directories and citation sources to support local SEO efforts. * **SEO Data Organization**: Organize and maintain SEO data, reports, and documentation in a structured and accessible manner. * **Basic SEO Tasks**: Assist with keyword tracking, generating regular reports, and basic on-page optimization tasks under supervision. * **Administrative Support**: Provide general administrative support to the team leaders, including calendar management, meeting coordination, and document preparation. * **Process Improvement**: Identify opportunities to streamline administrative processes and improve efficiency within the SEO department. **Requirements** * **Minimum of 1-2 years of experience** in an administrative role, preferably in digital marketing or SEO environment. * **Strong organizational skills** with the ability to prioritize tasks effectively and manage multiple deadlines. * **Previous experience** in customer service or client-facing roles. * **Excellent written and verbal communication skills**, with the ability to interact professionally with clients and team members. * **Proficiency** in project management tools and office productivity software. * **Basic understanding** of SEO concepts and platforms such as Google Business Profile, Apple Maps, and directory listings. * **Detail-oriented approach** with a commitment to accuracy and quality in all tasks. * **Problem-solving mindset** with the ability to troubleshoot basic issues independently. * **Adaptability and willingness** to learn new tools and processes as needed. **Nice to Have** * **Experience** with tools like Google Search Console, Google Analytics, Looker Studio, or Semrush, as well as citation and listing management platforms such as Yext, Ahrefs, or BrightLocal. * **Experience working** with franchisees or multi-location businesses. * **Knowledge** of content management systems (WordPress, etc.). **What's in it for you?** As a full-time member of our team, you'll enjoy: * **Unlimited PTO**. * **Non-working holidays** per country of residence. * **Pro-rated 13th-month bonus** in select regions. * **Salary increases** and performance-based bonuses. * **Referral bonuses**. * **Continuous learning support**. * **Fun and casual work environment**. * **Employee engagement activities** and virtual gatherings. * **We are a diverse, global team!** **Important Notice** To ensure the legitimacy of job opportunities, we strongly recommend that you solely rely on positions posted here on our official website: blithequark.com/careers. All our current job openings require video interviews conducted in either or both synchronous (via Google Meet) and asynchronous (via Willo) formats. Kindly refrain from accepting offers that appear suspicious. For any inquiries or concerns, feel free to reach out to us via email at [email protected]. Please be assured that we are fully committed to maintaining integrity in our hiring process.