Customer Service Representative II - Progyny Team - Freedom Fertility Byfield, MA
As a Customer Service Representative II you would support our contact center as a subject matter expert to our dedicated team members, helping us elevate our patient care to new heights. In this crucial role, you are assisting patients, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy. You’ll make a difference in our patients’ lives by assisting them in their dreams to start a family. What You Will Do: • Assist patients by phone; accurately obtain and enter patient information, including shipping, insurance and payment information; provide price quotes, order status, and non-clinical case updates • Assist team members in providing excellent customer service, resolving customer issues and ensuring 100% follow-up to customers • Assisting Leads and Supervisors in managing work flow and quality What You Should Have: • High School Diploma / GED required • 1+ years of relevant experience • Experience with reading prescriptions and scheduling patient deliveries • Basic knowledge of benefits/insurance plans preferred • General PC knowledge including Microsoft Office • Excellent communication skills (verbal and written) If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances. Apply tot his job