Client Support & Procurement Administrator

Client Ticket Management: Monitor support tickets via platforms like JitBit and Freshdesk Draft polite, smart first-line replies using ChatGPT and SOPs Assign and escalate tasks in Asana or HubSpot Follow up with clients for clarity or status updates Procurement Delivery Support: Receive approved POs from our QS team and input into Xero or QuickBooks Email vendors to confirm deliveries and timelines Follow up via WhatsApp or HubSpot calling if unresponsive Track shipments and update project teams via Asana Collect delivery notes and share with finance for invoicing Admin Tasks Internal Coordination: Maintain delivery folders and checklists in Google Drive Daily stand-up calls with the Ops team Weekly summary review using Asana Requirements Essential Qualifications Proven experience in client support procurement admin., or related field In-depth industry knowledge regarding best practices, development, current regulations, and technology, particularly in client support procurement admin With a deep background in a remote setup of work similar to freelancing as an independent contractor (deep understanding of the pros cons involved in this industry). Outstanding written and verbal communication skills Strong organizational abilities with experience as procurement administrator Proficiency in client support management Demonstrated ability to work independently and meet deadlines Technical Skills Experience with Client Ticket Management, Procurement Delivery Support, and Admin. Tasks Internal Coordination Proficiency in Tickets via JitBit and Freshdesk Knowledge about ChatGPT, SOPs, Asana, HubSpot, WhatsApp, Xero/Quickbooks and POs Familiarity with email marketing platforms to email vendors to confirm deliveries and timelines Understanding of track shipments and update project teams Ability to collect delivery notes and share with finance for invoicing Personal Qualities Natural relationship builder with authentic communication style Self-starter with strong initiative Comfortable with daily stand-up calls with the Ops team Detail-oriented and organized Passion for doing weekly summary review Benefits Salary – Php 30,000 PER MONTH Type of work – FULL TIME (REMOTE), 40 HOURS PER WEEK Work schedule – 3:00 PM to 11:00 PM (Philippine Time Zone), Monday to Friday Job level – EXPERT Originally posted on Himalayas