Client Success Manager - Financial Services
Job Description: • We’re seeking a Client Success Manager to join our team! • You will be responsible for managing key relationships and helping drive product adoption among new users that join our platform. • Develop processes to monitor all on-boarding projects while developing new client relationships during product implementation stage. • Help drive product adoption, share best practices and implement growth and optimization strategies for maximum value and success within customer user base. • Engage external client users in formal training settings and provide expert day-to-day servicing on all product aspects. • Contribute to product research, service-improvement initiatives, and other projects as needed as well as provide feedback to the software development team for technical-related product enhancements. Requirements: • Financial Services: Finance, Accounting, Economics, or Information Systems degrees preferred. • (Two years or more experience in the Financial Services…). • Previous work experience in the Financial Services / Finance industry is a plus. • Hold a deep understanding of investment management and/or financial services in order to anticipate the context of user’s needs. • Aptitude and willingness to gain complete knowledge of software capabilities in order to provide excellent service to platform users. • The ability to prioritize tasks based on the needs of the business and switch gears quickly while maintaining strong attention to detail. • Strong customer support focus and the ability to exercise sound professional judgement while working with both external users, and internal operational and finance technical teams. • Proven organizational skills, and the keen ability to understand and juggle different business priorities that provide the most value to the organization. • Proficient skills in Microsoft Excel. Benefits: • Healthcare coverage starting at $0 out of pocket for individuals • HSA with annual company contribution ($200/individual, $350/family) • Vision and Dental offered • Deep discounts on supplemental plans (LTD, Critical illness, Hospital stay and Accident) • $50K life and AD&D coverage at no charge • 401K with 100% match for first 3% and 50% match for the next 2% contributed (up to a 5% match) • Unlimited PTO policy Apply tot his job